Frequently Asked Questions
Find answers to the most common questions about Lampsy.
Lampsy is a discreet epilepsy monitoring device designed to bring an extra layer of safety and peace of mind to people living with epilepsy and those who care for them. When Lampsy detects unusual movements indicative of tonic-clonic (grand mal) seizures, it automatically places automated calls to emergency contacts while also sending real-time notifications through its dedicated mobile phone App. After that, you can also securely review and save video clips of those moments to better understand what happened.
Lampsy is suitable for monitoring adults and children from age 2 and upwards and is intended to be used by people with epilepsy who want to monitor their condition, or caregivers to remotely monitor children or adults with epilepsy.
Lampsy has a small camera that uses an advanced technology with privacy-preserving capabilities. Once an abnormal movement is detected, Lampsy will automatically call/notify emergency contacts.
No, Lampsy is not always recording if you choose so. Lampsy uses advanced privacy-preserving technology to protect what matters most. Our system processes motion data without the need to record or store identifiable images, ensuring complete privacy while keeping you safe. All processing happens locally on the device itself, so if you turn recording off and privacy on, no video data ever leaves your device. If you wish, you may record videos of up to 2 minutes of abnormal movement events. Lampsy also comes with a manual privacy lid that you can rotate to cover and uncover your camera anytime you want! Just remember to open the lid whenever you want to resume monitoring. We truly value your privacy, if you wish to know more about how we treat and use your data please read our Privacy Policy or ask us through privacy@lampsyhealth.com
Lampsy's accuracy is dependent on the correct setup and positioning of your device. During clinical testing, Lampsy detected movements associated with generalized and focal-to-bilateral tonic-clonic seizures with over 99% accuracy and 18x fewer false alarms than alternatives.
Yes, Lampsy works 24 hours a day providing you and your loved ones with the assurance you need, at rest or during activity. Lampsy has integrated infrared lighting that is invisible to the human eye and guarantees movement detection even when it is dark.
Lampsy can alert emergency contacts through automated phone calls or notify you through the Lampsy App.
No, it does not. Lampsy is intended for you to help you monitor your condition or your loved one's. It is not intended for diagnosis or to alter any form of therapy. You should maintain your current care even if you use Lampsy.
Yes, Lampsy needs a stable Wi-Fi connection to work. During setup, your mobile phone needs to be connected to the same Wi-Fi as your device. Afterwards you may use other Wi-Fi networks or even mobile data to manage your device.
No, Lampsy does not require batteries. Just plug it into an outlet, set it up, place it pointing to the area you want to monitor and it's ready to work!
Yes, multiple people can receive automated calls and or notifications through the Lampsy App. The person who first sets up the Lampsy device is considered the main user and can add and manage multiple secondary users.
Yes, a membership is required to use Lampsy's monitoring features. We offer four tiers: Core, Standard, Family and Lifetime, to fit different needs and budgets. All plans include emergency contact alerts and video saving capabilities.
We offer a 30 day trial period. If you're not satisfied with Lampsy within the first 30 nights, you can return it for a full refund. All devices also come with a 3-year warranty.
Unfortunately, no. Due to policies from our third-party providers (Google's Play Store and Apple's App Store) our App will only be available for devices with iOS 15.1 or Android API 24 (Android 7.0 Nougat) or higher. If you don't know how to make sure your phone is compatible with our app, please contact us through support@lampsyhealth.com.
Detection may be affected if the body is completely covered. Larger movements may still be detected through objects like blankets or transparent curtains. However, if the person is completely out of view, Lampsy won't be able to correctly identify abnormal movements.
Not at all! Lampsy's light is purely aesthetic and does not impact the device's monitoring capabilities.
No, you do not, Lampsy works even if there are other people moving in the room.
Subscriptions may be billed monthly or annually according to your preference. Annual subscriptions may offer reduced pricing compared to monthly billing.
The lifetime subscription is a one-time payment subscription that allows you to have all the features from the family subscription. After payment, you will have access to all Lampsy features forever.
If the membership expires, some features may become unavailable, such as emergency calls and live video.
You can cancel your subscription by accessing your account portal on lampsyhealth.com. If cancellation occurs within the first 14 days of the subscription term, you may be eligible for a full refund depending on applicable law.
Yes! You can have multiple Lampsy Devices throughout your home to increase your monitoring coverage and protection. All the devices can be integrated and managed in your Lampsy App.
No. Your Lampsy subscription covers the monitoring for all the devices you purchase under your account. If by any chance you bought more than one subscription accidentally, please contact our team through support@lampsyhealth.com.
We are currently developing Lampsy solutions for Hospitals and Clinics. Please contact us through sales@lampsyhealth.com if you wish to have more information.
Not at all! You just need to have a basic understanding of your own smartphone. The mobile app was designed to be as simple and user-friendly as possible. You'll also be provided with step-by-step instructions on how to setup and use your Lampsy. If you still have any questions, please contact us through support@lampsyhealth.com.
Lampsy is available to be bought online through our website. We are currently shipping to all countries that are part of the European Union (EU), European Free Trade Association (EFTA) and the United Kingdom (UK).